Jireh Blog

Lessons on Leadership from Jazz

Monday, August 03, 2009
Posted by: Gavin Knight

I have been pondering for some time that my preferred leadership and working style aligns closely with how Jazz music is performed. This is in clear contrast with other musical styles.

First some background. From 2000 to 2008 I worked for four large consulting firms - Ernst & Young Consulting, then Capgemini (initially directly, then through their privately owned NZ affiliate), then Hewlett-Packard. I note that the transition between each was an acquisition, rather than my changing employer!

Each of these firms placed a heavy emphasis on methodology. We had a clearly defined way of approaching each type of project we undertook. It was part of the Project Manager's role to ensure compliance with the methodology. So, when I became a Project Manager, that became part of my job.

I accept that the idea behind methodological approaches is sound. There is often value in repeating what has worked in the past on new projects that are the same or similar. The aim is to increase the certainty of achieving the desired result (effectiveness), whilst also reducing the cost of getting there (efficiency).

However, I became increasingly frustrated, particularly during my years at HP. It seemed to me that the emphasis on methodology stifled creativity. It also restricted the ability of star performers to perform at their best. This was one of the key reasons why I left HP last year and embarked on a portfolio career utilising my skills in a variety of capacities.

Recently Michael Hyatt wrote an article '8 Things Leaders Can Learn from Symphony Conductors'. I was struck by the similarity between large firm consulting using a highly methodological approach, and what Michael observes in comparing leadership with orchestral conducting.

Michael's article has prompted me to contrast his thoughts with my preferred leadership style. I prefer to use my preferred leadership style in my professional life as a project manager, and in other contexts too. For example, it describes how I think local churches should usually be led. I have used my influence as a leader in my local church to try and see us build a leadership culture along these lines.

So what is my preferred leadership style? To develop a highly passionate and competent team, point them in the general direction of where we should go, let the team work out the detail of how we are going to get there and how we will interact with each other, carefully manage the transitions along the way, and make sure we check progress from time to time.

Do you see the parallels with Jazz? If not, maybe this table contrasting leadership and orchestral conducting (by Michael Hyatt) with Jazz will help:

Michael Hyatt's comparison of Orchestra Conductors and Leadership generally

My contrasting this with Jazz

The conductor starts with a great score. Conductors have a plan. They start with a musical score and a clear idea of how it should sound. Only then do they attempt to recreate in real time their musical 'vision'.

In Jazz the plan is much less defined. Unlike an orchestral 'score' a jazz 'chart' does not specify each and every note, it's pitch, it's length, it's volume, it's tone, it's speed, etc. Rather, a jazz chart outlines the general theme of the piece, and specifically the transitions from one stage to another. The musicians know where they are going, and the transitions along the way, but not necessarily the specifics of each and every moment (until they get there). They innovate along the way.

The conductor recruits the very best players. Great conductors attract great players. Mediocre conductors attract mediocre players. The very best players want to work for the very best conductors. Like attracts like.

In Jazz selection of the team is critical. Each musician's skills must be up to the challenge of following the selected jazz chart. Just as importantly they must also be able to knit together as a team. Because Jazz ensembles tend to be smaller than orchestras, these factors are much more important for jazz.

In an orchestra however, the individual skill of each player is much less important than the ability of the conductor to bring them together. This is less obvious in a world class orchestra where, almost by definition, each player is probably world class in their own right. But think of a school orchestra under a skilled and passionate conductor - they will be able to produce a musical performance far beyond their individual capabilities.

The conductor is visible, so that everyone can see him. The conductor stands on a platform, so that every single member of the orchestra can see him. This is the only way the orchestra can stay in alignment, with each player starting and stopping at the appropriate time.

This is much less the case with jazz than with orchestral forms of music because the jazz leader is typically also one of the musicians. It is usually only in big band jazz that you will see a visibly identifiable 'conductor' from the very start of the piece. Even in big band jazz the leader is usually one of the musicians and often slips quietly back into the group to perform a musician role during a piece.

The conductor leads with his heart. Great conductors are swept up in the music. They are passionate. They don't just play with their head; they also play with their heart. You can read it on their face. You can sense it in their movement. They are fully present and 'playing full out'.

Passion is important in both orchestral and jazz music.  But in jazz it also has a part to play in determining how the musicians improvise during the piece.

It is no accident that jazz is closely related to soul music, and that soul music is called 'soul'. Likewise with 'blues' style jazz - it is very emotive and passionate music.

The conductor delegates and focuses on what only he can do. The conductor doesn't do everything. He doesn't sell the tickets. He doesn't participate (usually) in the preliminaries. He doesn't even make sure that the orchestra is in tune. He stays off stage until it is time for him to do what only he can do - lead.

In jazz it is much more about what each of the musicians can do, whilst staying together as a group. It is quite common during a jazz piece for each musician to take the lead and perform a solo.

The conductor is aware of his gestures and their impact. A conductor can't afford to make an unintentional gesture. Everything means something. The flick of the wrist, the raising of an eyebrow, and the closing of the eyes all have meaning. A good conductor can't afford to be careless with his public demeanor.

In contrast, in jazz the leader's movements are typically much more subtle, and not always easily discernable except to those closely attuned to them. Also, not every gesture by a jazz leader is about leadership. Some movements will be about them enjoying the music itself, or simply displaying their passion for the music. Often, only their fellow musicians will be able to discern which gestures relate to leadership of the performance, and which do not.

The conductor keeps his back to the audience. Conductors are aware of the audience but their focus is on the the players and their performance. The only time the conductor stops to acknowledge the audience is before the playing begins and after it is finished. Other than that, he is focused on delivering an outstanding performance.

This is not typical in jazz, because the conductor role is not usually a standalone role. Even in big band jazz - which does have a conductor - the leader would only have their back to the audience while conducting, and even then not always - it is quite common to conduct a big band from side on.

The conductor shares the spotlight. When the concert is over, and the audience is clapping, the conductor turns to the audience and takes a bow. A good conductor immediately turns to the orchestra and invites them to stand and bow as well. He shares the glory with his colleagues, realizing that without them, the music would not be possible.

This is even more pronounced in jazz - and occurs throughout the music, not just at the end of the piece. I have even seen lighting used to emphasise which musician is currently carrying the lead.

This article is the initial articulation of my thinking, but is by no means my final word on it. I intend to develop these thoughts further. They have already developed during discussions with Michael Sampson (who read an early draft), my friend and pastor Paul Gardner (who has cross-posted it on his blog) and my leadership coaching colleague Colin Sander.

The image is of Shamarr Allen - one of my favourite modern jazz artists - performing at JazzFest in New Orleans earlier this year.

What are your thoughts on this? Please share them with me. Either by commenting on this post, or by contacting me directly.



Leading Effective Business Change

Tuesday, November 25, 2008
Posted by: Gavin Knight

Jim Donovan has some good advice on how the project team should be drawn from the best people in the organisation, and on how to lead and generate effective business change generally. His advice is given as '10 rules' (emphasis mine):

1. The project team should be drawn from the best people in the organisation, the ones who will drive the new way, and will likely hold leadership roles in it. Don’t staff projects with your third-rate cast-offs. Don’t rely on contractors for roles that should be held by business experts.
2. The naval officer on site in the dockyard overseeing the construction of a new ship is ideally the officer who will be its first captain. The best person to lead a change project is the person who will run the new process afterwards. Failing that, get someone even more qualified and powerful, not less, to be your change agent. Sitting on a governance committee is not enough.
3. The change leader and the change team must have been indoctrinated into the new way of thinking, and be passionate, effective advocates as well as good at their jobs.
4. Don’t treat change as an IT project, even if largely based around new IT systems. It’s a business project. The best businesses train their business managers in smart project management, process design and change management. These are not IT skills, they are business skills. Having said that, good business-savvy IT people can make great business change people if you also follow rules 1, 2 and 3.
5. Be ambitious but realistic about what you can achieve with the money, time, resources and ownership support you have available to you. Despite knowing this, I too have sometimes fooled myself or been pressured into going ahead on over-ambitious projects without adequate resources, with predictable results. Heroism, hope and luck are not reliable ingredients for success.
6. Give the change leader the power to decide, as far as possible, and have fast access to higher decision-makers when necessary. There is no value-add and much cost from constantly briefing and waiting on uninvolved decision-makers.
7. Like any major change proposal, nothing will happen unless you dedicate resources (people, time, money) to make the change happen. Expecting people to design and implement a major change while doing their day jobs rarely works, especially when their core process is broken. Put your best operational people onto the change project; here’s where you can usefully deploy contractors - to fill in for them in the operational teams.
8. Avoid highly structured project management methodologies. I recommend a much more agile, lo-tech approach. Don’t try to specify everything before you start. Have a high level “architectural” concept to guide you, but get going!
9. Keep the alligators at bay, but focus on the swamp draining. Don’t worry about dealing with the current stream of problems - that’s the job of the operational teams. Put in place some holding plan, but concentrate your best resources on creating the new model that will work. Get it working, put all new customers, and new transactions onto it, transfer all customers without problems onto it, and then, last, not first, deal with the problem backlog.
10. Notwithstanding rule 9, try to deliver value quickly, in chunks, rather than going for the big bang. Incremental success builds support.
11. Bonus rule: communicate, communicate, communicate; up, down, across, inward, outward.

This is great advice Jim, which lines up with my experience as a project manager bringing about business change, often enabled by IT.

 



Dear Mr Architect

Tuesday, June 24, 2008
Posted by: Gavin Knight

Please design and build me a house. I am not quite sure of what I need, so you should use your discretion.

My house should have between two and forty-five bedrooms. Just make sure the plans are such that the bedrooms can be easily added or deleted. When you bring the blueprints to me, I will make the final decision of what I want. Also, bring me the cost breakdowns for each configuration so that I can arbitrarily pick one at a later time.

Keep in mind that the house I ultimately choose must cost less than the one I am currently living in. Make sure, however, that you correct all the deficiencies that exist in my current house (the floor of my kitchen vibrates when I walk across it, and the walls don't have nearly enough insulation in them).

As you design, also keep in mind that I want to keep yearly maintenance costs as low as possible. This should mean the incorporation of extra-cost features like aluminum, vinyl, or composite siding. (If you choose not to specify aluminum, be prepared to explain your decision in detail.)

Please take care that modern design practices and the latest materials are used in construction of the house, as I want it to be a showplace for the most up-to-date ideas and methods. Be alerted, however, that kitchen should be designed to accommodate (among other things) my 1952 Gibson refrigerator.

To assure that you are building the correct house for our entire family, you will need to contact each of my children, and also our in-laws. My mother-in-law will have very strong feelings about how the house should be designed, since she visits us at least once a year. Make sure that you weigh all of these options carefully and come to the right decision. I, however, retain the right to overrule any decisions that you make.

Please don't bother me with small details right now. Your job is to develop the overall plans for the house and get the big picture. At this time, for example, it is not appropriate to be choosing the color of the carpeting. However, keep in mind that my wife likes blue.

Also, do not worry at this time about acquiring the resources to build the house itself. Your first priority is to develop detailed plans and specifications. Once I approve these plans, however, I would expect the house to be under roof within 48 hours.

While you are designing this house specifically for me, keep in mind that sooner or later I will have to sell it to someone else. It therefore should have appeal to a wide variety of potential buyers. Please make sure before you finalize the plans that there is a consensus of the potential homebuyers in my area that they like the features this house has.

I advise you to run up and look at the house my neighbor build last year, as we like it a great deal. It has many things that we feel we also need in our new home, particularly the 75-foot swimming pool. With careful engineering, I believe that you can design this into our new house without impacting the construction cost.

Please prepare a complete set of blueprints. It is not necessary at this time to do the real design, since they will be used only for construction bids. Be advised, however, that you will be held accountable for any increase of construction costs as a result of later design changes.

You must be thrilled to be working on as an interesting project as this! To be able to use the latest techniques and materials and to be given such freedom in your designs is something that can't happen very often. Contact me as soon as possible with your ideas and completed plans.

PS: My wife has just told me that she disagrees with many of the instructions I've given you in this letter. As architect, it is your responsibility to resolve these differences. I have tried in the past and have been unable to accomplish this. If you can't handle this responsibility, I will have to find another architect.

PPS: Perhaps what I need is not a house at all, but a travel trailer. Please advise me as soon as possible if this is the case.

Kindest Regards.

received by email, author unknown




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